{"id":2649,"date":"2026-06-15T17:48:49","date_gmt":"2026-06-15T17:48:49","guid":{"rendered":"https:\/\/noblesse-byludmila.ch\/?page_id=2649"},"modified":"2026-06-16T07:54:16","modified_gmt":"2026-06-16T07:54:16","slug":"faqs","status":"publish","type":"page","link":"https:\/\/noblesse-byludmila.ch\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Frequently Asked Questions<\/h2>\n\n\n\n<p class=\"wp-block-paragraph translation-block\">What products does Noblesse by Ludmila offer?\nNoblesse by Ludmila offers selected fragrance products for a stylish home and a pleasant atmosphere. Our collection includes scented candles, reed diffusers, room fragrances, textile sprays, and car perfumes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">How can I place an order?<br>You can add the desired products directly to your cart and complete your order through the checkout. Please make sure that your contact and delivery details are entered correctly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where does Noblesse by Ludmila deliver?<br>We deliver within Switzerland to the delivery address provided by the customer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">How much does delivery cost?<br>The delivery cost is CHF 9.00 per order. The delivery fee is displayed in the cart and at checkout before you complete your order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">How long does delivery take?<br>Delivery usually takes 2\u20135 business days after the order has been confirmed. In exceptional cases, delays may occur due to public holidays, high demand, or external shipping delays.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Can I change or cancel my order?<br>Please contact us as soon as possible by email at info@noblesse-byludmila.ch. Once an order has already been processed or shipped, it may no longer be possible to change or cancel it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Can I return products?<br>We offer a voluntary return policy within 14 days after receiving the goods. Products must be unused, unopened, complete, and in their original packaging. Opened or used fragrance products cannot be returned for hygiene and quality reasons.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">What should I do if a product arrives damaged?<br>Please contact us within 48 hours of receiving the delivery by email at info@noblesse-byludmila.ch. Please include your order number as well as photos of the damaged product and packaging. We will review the case as quickly as possible and find a suitable solution.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Which payment methods are available?<br>The available payment methods are displayed at checkout. Depending on availability, payment by card or through digital payment services may be possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">How can I contact Noblesse by Ludmila?<br>You can reach us by email at info@noblesse-byludmila.ch <\/p>","protected":false},"excerpt":{"rendered":"<p>H\u00e4ufig gestellte Fragen Welche Produkte bietet Noblesse by Ludmila an?Noblesse by Ludmila bietet ausgew\u00e4hlte Duftprodukte f\u00fcr ein stilvolles Zuhause und eine angenehme Atmosph\u00e4re. In unserem Sortiment finden Sie Duftkerzen, Duftst\u00e4bchen-Diffuser, Raumparfums, Textilsprays und Autoparfums. Wie kann ich eine Bestellung aufgeben?Sie k\u00f6nnen die gew\u00fcnschten Produkte direkt in den Warenkorb legen und anschlie\u00dfend \u00fcber den Checkout bestellen. Bitte achten Sie darauf, dass Ihre Kontakt- und Lieferdaten korrekt angegeben sind. Wohin liefert Noblesse by Ludmila?Wir liefern innerhalb der Schweiz an die von Ihnen angegebene Lieferadresse. Wie hoch sind die Versandkosten?Die Versandkosten betragen CHF 9.00 pro Bestellung. Die Versandkosten werden im Warenkorb und im Checkout angezeigt, bevor Sie Ihre Bestellung abschlie\u00dfen. Wie lange dauert die Lieferung?Die Lieferzeit betr\u00e4gt in der Regel 2\u20135 Werktage nach Best\u00e4tigung der Bestellung. In Ausnahmef\u00e4llen kann es aufgrund von Feiertagen, hoher Nachfrage oder externen Versandverz\u00f6gerungen zu l\u00e4ngeren Lieferzeiten kommen. Kann ich meine Bestellung \u00e4ndern oder stornieren?Bitte kontaktieren Sie uns so schnell wie m\u00f6glich per E-Mail an info@noblesse-byludmila.ch. Sobald eine Bestellung bereits bearbeitet oder versendet wurde, kann sie m\u00f6glicherweise nicht mehr ge\u00e4ndert oder storniert werden. Kann ich Produkte zur\u00fcckgeben?Wir bieten ein freiwilliges R\u00fcckgaberecht innerhalb von 14 Tagen nach Erhalt der Ware an. Die Produkte m\u00fcssen unbenutzt, unge\u00f6ffnet, vollst\u00e4ndig und in der Originalverpackung sein. Ge\u00f6ffnete oder benutzte Duftprodukte k\u00f6nnen aus Hygiene- und Qualit\u00e4tsgr\u00fcnden nicht zur\u00fcckgenommen werden. Was mache ich, wenn ein Produkt besch\u00e4digt angekommen ist?Bitte kontaktieren Sie uns innerhalb von 48 Stunden nach Erhalt der Lieferung per E-Mail an info@noblesse-byludmila.ch. Senden Sie uns bitte Ihre Bestellnummer sowie Fotos des besch\u00e4digten Produkts und der Verpackung. Wir pr\u00fcfen den Fall schnellstm\u00f6glich und finden eine passende L\u00f6sung. Welche Zahlungsmethoden stehen zur Verf\u00fcgung?Die verf\u00fcgbaren Zahlungsmethoden werden im Checkout angezeigt. Je nach Verf\u00fcgbarkeit k\u00f6nnen Zahlungen per Karte oder \u00fcber digitale Zahlungsdienste m\u00f6glich sein. Wie kann ich Noblesse by Ludmila kontaktieren?Sie erreichen uns per E-Mail unter info@noblesse-byludmila.ch<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2649","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/noblesse-byludmila.ch\/en\/wp-json\/wp\/v2\/pages\/2649","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/noblesse-byludmila.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/noblesse-byludmila.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/noblesse-byludmila.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/noblesse-byludmila.ch\/en\/wp-json\/wp\/v2\/comments?post=2649"}],"version-history":[{"count":3,"href":"https:\/\/noblesse-byludmila.ch\/en\/wp-json\/wp\/v2\/pages\/2649\/revisions"}],"predecessor-version":[{"id":2695,"href":"https:\/\/noblesse-byludmila.ch\/en\/wp-json\/wp\/v2\/pages\/2649\/revisions\/2695"}],"wp:attachment":[{"href":"https:\/\/noblesse-byludmila.ch\/en\/wp-json\/wp\/v2\/media?parent=2649"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}