{"id":2656,"date":"2026-06-15T17:52:32","date_gmt":"2026-06-15T17:52:32","guid":{"rendered":"https:\/\/noblesse-byludmila.ch\/?page_id=2656"},"modified":"2026-06-16T08:19:23","modified_gmt":"2026-06-16T08:19:23","slug":"rueckgabe-und-rueckerstattung","status":"publish","type":"page","link":"https:\/\/noblesse-byludmila.ch\/en\/rueckgabe-und-rueckerstattung\/","title":{"rendered":"Returns and Refunds"},"content":{"rendered":"

Returns and Refunds<\/h2>\n\n\n\n

We want you to be satisfied with your order. For this reason, Noblesse by Ludmila offers a voluntary return policy within 14 days after receiving the goods.<\/p>\n\n\n\n

Return Period
Eligible products may be returned within 14 days after receipt. The relevant date is the date on which you received the goods.<\/p>\n\n\n\n

Conditions for Return
A return is only possible if the products are unused, unopened, complete, and in their original packaging. The products must not show any signs of use, damage, or alteration.<\/p>\n\n\n\n

Excluded Products
For hygiene and quality reasons, opened or used fragrance products cannot be returned. This applies in particular to scented candles, reed diffusers, room fragrances, textile sprays, and car perfumes if they have been opened, used, or damaged.<\/p>\n\n\n\n

Return Shipping Costs
The customer is responsible for the return shipping costs unless the return is due to an error on our part or a damaged product.<\/p>\n\n\n\n

How to Return a Product
Please contact us before sending any return by email at info@noblesse-byludmila.ch and provide your order number. We will then inform you about the next steps and the return address.<\/p>\n\n\n\n

Return Information
\nPlease contact us by email at info@noblesse-byludmila.ch<\/a> before sending any return and include your order number. After reviewing your request, we will provide you with all further return details. Please do not send products back without contacting us first.<\/p>\n\n\n\n

Refund
After receiving and inspecting the returned goods, we will refund the corresponding amount using the original payment method. The processing of the refund may take a few business days.<\/p>\n\n\n\n

Damaged or Incorrect Products
If you have received a damaged or incorrect product, please contact us within 48 hours of receiving the delivery. Please send your order number as well as photos of the product and packaging to info@noblesse-byludmila.ch.<\/p>","protected":false},"excerpt":{"rendered":"

R\u00fcckgabe und R\u00fcckerstattung Wir m\u00f6chten, dass Sie mit Ihrer Bestellung zufrieden sind. Deshalb bietet Noblesse by Ludmila ein freiwilliges R\u00fcckgaberecht innerhalb von 14 Tagen nach Erhalt der Ware an. R\u00fcckgabefristSie k\u00f6nnen geeignete Produkte innerhalb von 14 Tagen nach Erhalt an uns zur\u00fccksenden. Ma\u00dfgeblich ist das Datum, an dem Sie die Ware erhalten haben. Voraussetzungen f\u00fcr eine R\u00fcckgabeEine R\u00fcckgabe ist nur m\u00f6glich, wenn die Produkte unbenutzt, unge\u00f6ffnet, vollst\u00e4ndig und in der Originalverpackung sind. Die Produkte d\u00fcrfen keine Gebrauchsspuren, Besch\u00e4digungen oder Ver\u00e4nderungen aufweisen. Ausgeschlossene ProdukteAus Hygiene- und Qualit\u00e4tsgr\u00fcnden k\u00f6nnen ge\u00f6ffnete oder benutzte Duftprodukte nicht zur\u00fcckgenommen werden. Dies gilt insbesondere f\u00fcr Duftkerzen, Duftst\u00e4bchen-Diffuser, Raumparfums, Textilsprays und Autoparfums, sofern diese ge\u00f6ffnet, verwendet oder besch\u00e4digt wurden. R\u00fccksendekostenDie Kosten der R\u00fccksendung tr\u00e4gt der Kunde, sofern die R\u00fcckgabe nicht aufgrund eines Fehlers unsererseits oder eines besch\u00e4digten Produkts erfolgt. So funktioniert die R\u00fcckgabeBitte kontaktieren Sie uns vor jeder R\u00fccksendung per E-Mail an info@noblesse-byludmila.ch und geben Sie Ihre Bestellnummer an. Wir teilen Ihnen anschlie\u00dfend die weiteren Schritte und die R\u00fccksendeadresse mit. R\u00fccksendeinformationenBitte kontaktieren Sie uns vor jeder R\u00fccksendung per E-Mail an info@noblesse-byludmila.ch und geben Sie Ihre Bestellnummer an. Nach Pr\u00fcfung Ihrer Anfrage erhalten Sie von uns alle weiteren Informationen zur R\u00fccksendung. Bitte senden Sie Produkte nicht ohne vorherige Kontaktaufnahme zur\u00fcck. R\u00fcckerstattungNach Erhalt und Pr\u00fcfung der zur\u00fcckgesendeten Ware erstatten wir den entsprechenden Betrag \u00fcber die urspr\u00fcnglich verwendete Zahlungsmethode. Die Bearbeitung der R\u00fcckerstattung kann einige Werktage dauern. Besch\u00e4digte oder falsche ProdukteSollten Sie ein besch\u00e4digtes oder falsches Produkt erhalten haben, kontaktieren Sie uns bitte innerhalb von 48 Stunden nach Erhalt der Lieferung. Bitte senden Sie uns Ihre Bestellnummer sowie Fotos des Produkts und der Verpackung an info@noblesse-byludmila.ch.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2656","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/noblesse-byludmila.ch\/en\/wp-json\/wp\/v2\/pages\/2656","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/noblesse-byludmila.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/noblesse-byludmila.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/noblesse-byludmila.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/noblesse-byludmila.ch\/en\/wp-json\/wp\/v2\/comments?post=2656"}],"version-history":[{"count":3,"href":"https:\/\/noblesse-byludmila.ch\/en\/wp-json\/wp\/v2\/pages\/2656\/revisions"}],"predecessor-version":[{"id":2697,"href":"https:\/\/noblesse-byludmila.ch\/en\/wp-json\/wp\/v2\/pages\/2656\/revisions\/2697"}],"wp:attachment":[{"href":"https:\/\/noblesse-byludmila.ch\/en\/wp-json\/wp\/v2\/media?parent=2656"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}