{"id":2668,"date":"2026-06-15T17:56:13","date_gmt":"2026-06-15T17:56:13","guid":{"rendered":"https:\/\/noblesse-byludmila.ch\/?page_id=2668"},"modified":"2026-06-16T08:19:55","modified_gmt":"2026-06-16T08:19:55","slug":"widerruf","status":"publish","type":"page","link":"https:\/\/noblesse-byludmila.ch\/en\/widerruf\/","title":{"rendered":"Withdrawal"},"content":{"rendered":"

Withdrawal<\/h2>\n\n\n\n

Notice on Withdrawal and Voluntary Return Policy<\/p>\n\n\n\n

Under Swiss law, there is generally no statutory right of withdrawal for online purchases comparable to that in the European Union. Nevertheless, we would like to offer our customers a fair solution and therefore grant a voluntary return policy within 14 days after receipt of the goods.<\/p>\n\n\n\n

Voluntary Return Policy
Eligible products may be returned within 14 days after receipt, provided that the return conditions are met.<\/p>\n\n\n\n

Conditions
A return is possible if the product is unused, unopened, complete, and in its original packaging. The product must not show any damage, signs of use, or alterations.<\/p>\n\n\n\n

Exceptions
For hygiene and quality reasons, opened or used fragrance products cannot be returned. This applies in particular to scented candles, reed diffusers, room fragrances, textile sprays, and car perfumes if they have been opened, used, or damaged.<\/p>\n\n\n\n

Return
Please contact us before sending any return by email at info@noblesse-byludmila.ch and provide your order number. Returns sent without prior contact may not be correctly assigned.<\/p>\n\n\n\n

Return Information
\nPlease contact us by email at info@noblesse-byludmila.ch<\/a> before sending any return and include your order number. After reviewing your request, we will provide you with all further return details. Returns sent without prior contact may not be correctly assigned.<\/p>\n\n\n\n

Return Shipping Costs
The customer is responsible for the return shipping costs unless the return is due to an error on our part or a damaged product.<\/p>\n\n\n\n

Refund
After receiving and inspecting the returned goods, we will refund the corresponding amount using the original payment method. Processing may take a few business days.<\/p>\n\n\n\n

Sample Return Request<\/p>\n\n\n\n

To:
Noblesse by Ludmila
Marktgasse 18
8001 Z\u00fcrich
Switzerland
info@noblesse-byludmila.ch<\/p>\n\n\n\n

I hereby wish to return the following order:<\/p>\n\n\n\n

Order number:
Name:
Address:
E-Mail:
Order date:
Received on:
Product name:
Reason for return, optional:<\/p>\n\n\n\n

Date:
Signature, only if submitted on paper:<\/p>","protected":false},"excerpt":{"rendered":"

Widerruf Hinweis zum Widerruf und freiwilligen R\u00fcckgaberecht Nach Schweizer Recht besteht bei Onlinek\u00e4ufen grunds\u00e4tzlich kein gesetzliches Widerrufsrecht wie in der Europ\u00e4ischen Union. Dennoch m\u00f6chten wir unseren Kunden eine faire L\u00f6sung anbieten und gew\u00e4hren ein freiwilliges R\u00fcckgaberecht innerhalb von 14 Tagen nach Erhalt der Ware. Freiwilliges R\u00fcckgaberechtSie k\u00f6nnen geeignete Produkte innerhalb von 14 Tagen nach Erhalt zur\u00fcckgeben, sofern die Voraussetzungen f\u00fcr eine R\u00fcckgabe erf\u00fcllt sind. VoraussetzungenDie R\u00fcckgabe ist m\u00f6glich, wenn das Produkt unbenutzt, unge\u00f6ffnet, vollst\u00e4ndig und in der Originalverpackung ist. Das Produkt darf keine Besch\u00e4digungen, Gebrauchsspuren oder Ver\u00e4nderungen aufweisen. AusnahmenAus Hygiene- und Qualit\u00e4tsgr\u00fcnden k\u00f6nnen ge\u00f6ffnete oder benutzte Duftprodukte nicht zur\u00fcckgenommen werden. Dies gilt insbesondere f\u00fcr Duftkerzen, Duftst\u00e4bchen-Diffuser, Raumparfums, Textilsprays und Autoparfums, sofern diese ge\u00f6ffnet, verwendet oder besch\u00e4digt wurden. R\u00fccksendungBitte kontaktieren Sie uns vor jeder R\u00fccksendung per E-Mail an info@noblesse-byludmila.ch und geben Sie Ihre Bestellnummer an. R\u00fccksendungen ohne vorherige Kontaktaufnahme k\u00f6nnen m\u00f6glicherweise nicht korrekt zugeordnet werden. R\u00fccksendeinformationenBitte kontaktieren Sie uns vor jeder R\u00fccksendung per E-Mail an info@noblesse-byludmila.ch und geben Sie Ihre Bestellnummer an. Nach Pr\u00fcfung Ihrer Anfrage erhalten Sie von uns alle weiteren Informationen zur R\u00fccksendung. R\u00fccksendungen ohne vorherige Kontaktaufnahme k\u00f6nnen m\u00f6glicherweise nicht korrekt zugeordnet werden. R\u00fccksendekostenDie Kosten der R\u00fccksendung tr\u00e4gt der Kunde, sofern die R\u00fcckgabe nicht aufgrund eines Fehlers unsererseits oder eines besch\u00e4digten Produkts erfolgt. R\u00fcckerstattungNach Erhalt und Pr\u00fcfung der zur\u00fcckgesendeten Ware erstatten wir den entsprechenden Betrag \u00fcber die urspr\u00fcnglich verwendete Zahlungsmethode. Die Bearbeitung kann einige Werktage dauern. Muster f\u00fcr eine R\u00fcckgabeanfrage An:Noblesse by LudmilaMarktgasse 188001 Z\u00fcrichSchweizinfo@noblesse-byludmila.ch Hiermit m\u00f6chte ich folgende Bestellung zur\u00fcckgeben: Bestellnummer:Name:Adresse:E-Mail:Bestelldatum:Erhalten am:Produktname:Grund der R\u00fcckgabe, optional: Datum:Unterschrift, nur bei Mitteilung auf Papier:<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2668","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/noblesse-byludmila.ch\/en\/wp-json\/wp\/v2\/pages\/2668","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/noblesse-byludmila.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/noblesse-byludmila.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/noblesse-byludmila.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/noblesse-byludmila.ch\/en\/wp-json\/wp\/v2\/comments?post=2668"}],"version-history":[{"count":3,"href":"https:\/\/noblesse-byludmila.ch\/en\/wp-json\/wp\/v2\/pages\/2668\/revisions"}],"predecessor-version":[{"id":2698,"href":"https:\/\/noblesse-byludmila.ch\/en\/wp-json\/wp\/v2\/pages\/2668\/revisions\/2698"}],"wp:attachment":[{"href":"https:\/\/noblesse-byludmila.ch\/en\/wp-json\/wp\/v2\/media?parent=2668"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}